Responsive support options matched to the criticality of your work
Responsive support options matched to the criticality of your work.
What's included
- SLA
- Support Portal
- HyperCare
Support is a core principle of A2-Ai’s offerings, with levels and service-level agreements (SLAs) matched to your engagement. Standard Software/License Support and Standard Platform Support are included in the relevant offerings, providing access to the A2-Ai Support Portal, business-hours coverage, and response times set by issue criticality. Add-ons layer on top: Extended/Enhanced Support increases portal availability windows or improves SLA response times; Scientific Support brings in Subject Matter Experts (SMEs) to work directly on platform or software usage issues; and HyperCare provides extra capacity for critical windows like major deployments, updates, or go-lives.
Not quite what you need?
Most engagements don't match one page. Tell us where your program is and we'll put the right people on it.